Deliveries

Lindex aims to deliver orders within 4-6 business days after the order is confirmed by Lindex. Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas) and for deliveries to remote locations.

Please be aware of that Lindex warehouse is situated in Sweden, which is the main cause that our timescales in terms of delivery may seem slightly longer than some of our competitors in the United Kingdom.

When your order is dispatched from our warehouse you will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. Should the delivery be delayed for more than 20 days, you are entitled to cancel the purchase.

In such case the Customer is requested to contact Lindex Customer Service here>>

The maximum order value for one order is £500.

Lindex does currently not deliver to the British Channel Islands.

If your order has not arrived within the estimated time of delivery, you may check or track the status of your delivery:

  • Check the tracking link via the delivery notification we've sent to you via e-mail or visit 'My orders' at Lindex.com to track the shipment
  • Sign in to your customer profile at lindex.com to check that we have the correct delivery address and that your contact details are up to date
  • Check if you have received a notification from our distribution partners.
  • Contact Lindex customer service using the contact form  here>>

 

Pickup in Lindex store (Free shipping)

If you choose to pick up your order in a Lindex store, the delivery will be free of charge.

When ordering with pickup in Lindex store you shall indicate which store you wish to have the order delivered to. Lindex will process the order and dispatch the order to the chosen store.

In addition to the delivery notification you will receive an e-mail when the order is dispatched. You will also receive a notification via e-mail when the order is ready for pick-up. If you have provided Lindex with your mobile phone number, the notification of pick-up will also be sent via SMS - provided that you have accepted to receive notice of pick-up via SMS in the shopping bag.

The estimated delivery time is 4-6 business days.

When collecting the order at the Lindex store, you shall present the order number and a valid personal identification document, a photo ID, which must be a passport or driving license. 

If you don't have the possibility to personally pick up your order, you may send a courier in your name. The courier must be able to present valid personal identification documents, yours as well as his/her own. The valid personal identification document must be a photo ID, a passport or a driving license.

The order shall be collected within 14 days. For unclaimed orders you will be refunded, however Lindex will charge £15 for costs arising.

 

Standard home delivery (shipping cost £1.90)

When you choose standard delivery, your order will be delivered to the address you stated when you placed the order, within 4-6 business days. The shipping cost for Standard delivery is £1,90 per order. 

If your order value exceeds £50, the delivery is free of charge. 

Lindex uses Royal Mail for standard home deliveries. Keep in mind that your order will be delivered during office hours, between 8 AM and 5 PM.

Local Collect (shipping cost £1,90)

When you choose "Local Collect", your order will be delivered by Royal Mail to the Local Collect location that you have chosen. You will receive a notification by SMS when your order is ready for pick up. Your order must be picked up within 18 days.

When collecting the order at Local Collect, you shall present the order number and a valid personal identification document, a photo ID, which must be a passport or driving license. 

If you don't have the possibility to personally pick up your order, you may send a courier in your name. The courier must be able to present the order number and valid personal identification documents, yours as well as his/her own. The valid personal identification document must be a photo ID, a passport or a driving license.

If your order value exceeds £50, the delivery is free of charge. 

For unclaimed orders you will be refunded, however Lindex will charge £15 for costs arising.

Express Delivery 48 hours (shipping cost £3,90)

When you choose "Express home delivery" the order will be delivered by UPS within 48 hours to your stated address, as long as the order is placed before 11am. The shipping cost for Express delivery is £3,90 per order, and usually the order will be delivered during the next business day. For some zip codes the delivery time is one extra day, so for these addresses the order will be delivered during the second business day after placing the order.

Keep in mind that your order will be delivered during office hours, between 8 AM and 5 PM.

If your order value exceeds £100, Express delivery is free of charge. 

Please note that Express delivery is not an option if you choose pick up in store.


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