Terms and conditions
1. In General
Access and use of Lindex Online Shop and lindex.com (below
referred to as "Lindex" or "Website") are subject to the following
Terms and conditions. If you access the Website, and/or place an
online order, you agree to be bound by these terms and conditions.
Lindex kindly requests its Customers to read these terms and
conditions carefully before placing any orders.
Lindex retains the right to amend these terms and conditions on
account of justifiable reasons. The terms and conditions valid at
the time of placing the order shall be applicable to the order
despite possible subsequent amendments. These terms and conditions
are construed and shall be governed in accordance with the laws of
This Website also contains links to other websites (such as
ordertracking), which are not operated by Lindex. Lindex has no
control over the linked sites and accepts no responsibility for
them or for any loss or damage that may arise from your use of
References in these Terms and Conditions to
"Lindex", "we", and "Website" are to Lindex PL.
sp. z o.o
(VAT Reg no: PL5252485927).
If you have any questions about Lindex itself or regarding our
terms and conditions, please do not hesitate to contact Lindex customer service.
The parent company - AB Lindex - is totally committed and
responsible to protect the privacy and all personal data provided
from the customer to Lindex. Lindex will not disclose any personal
data about our customers to third party companies except where it's
included in providing a service to the customer, for example
arranging the shipment of an order to the customer. For our
3. Terms of purchase
Lindex only accepts orders made from our website - at present we
have no possibilities to process orders via telephone, e-mail or by
To place an order at Lindex the customer must be over 18 years
of age and must be resident in any of the 27 EU countries to which
Lindex delivers. The customer must also provide Lindex with a
delivery address and contact details (such as e-mail address and
mobile number). This can be done either in the shoppingbag or by
registering a customer profile at Lindex Online Shop. Items placed
in the shoppingbag is not reserved until the order are placed and
Contract and confirmation of order
When ordering goods at the Lindex Online Shop, a binding
purchase agreement is concluded only after Lindex have confirmed
the order to the e-mail address indicated by the Customer (Order
Confirmation). The order confirmation is sent to the customers
e-mail address when Lindex has registered the order and received
payment. In some markets Lindex offers payment upon delivery, if
this payment option is selected the order will be confirmed no
later than 24 hours after Lindex have received the order. Orders
placed during Fridays through Sundays, and holidays will be
confirmed no later than on the following business day at 18:00.
Pricing and currency
All prices are shown in Polish złoty (PLN) on the website
and are inclusive of VAT. Prices may change and offers may be
withdrawn at any time.
Prices given on the date when the Customer makes an order are
valid throughout the entire purchase process. Maximum purchase
amount per order is 2500 PLN (including eventual shipping and
c. Discount and promotion
Lindex may from time to time offer promotional discounts, with
or without a promotion code (which in such case is registered in
the shoppingbag) which may apply to a certain campaign on this
Promotions with codes are in general only valid once - and once
the code is used it will be deactivated, hence the code will be no
Promotions cannot be added to an order after the order is
confirmed, therefore the Customer is recommended to make sure that
the campaign is registered to the order before he/she confirms and
pays the order.
Lindex does not take responsibility for promotion codes or
promotions published on external websites.
When a campaign or promotion is communicated in printed
material, or in digital material (e.g. in an e-mail newsletter) by
Lindex, Lindex states that combination of different promotions are
prohibited. Lindex thereby, in case of missuse of either
campaigns or promotions, reserves the right to cancel the
Payment can be effected by either creditcard or direct debit (if
provided locally). When paying using a credit- or debitcard, the
customer shall indicate the details of his/hers credit- or
debitcard in our online payment terminal. By security reasons the
customer may also verify the payment through 3-D secure (Verified
by Visa/MasterCard), if this service is provided by the customers
Upon order the amount of the order will be reserved on the
customer credit- or debitcard and the transaction will be completed
when the order is dispatched from Lindex's warehouse. Payment
through direct debit shall be charged immediately when the order
has been confirmed.
All credit- and debit cardholders are subject to validation- and
authorization control by the card issuer. If the issuer of the
given credit- or debit card refuses to authorize the payment to
Lindex, the customer shall receive a message stating that the
payment couldn't be performed. In this event, Lindex shall not be
liable for any delay or non-delivery of the order, until the
payment has been effected and the order is confirmed by Lindex.
All transactions will be sent through SSL (Secure Sockets Layer)
in encrypted form providing high-level security for the Customer.
Lindex cooperates with an authorized payment agent, who processes
the Customers card details in the correct way according to the
international security standard PCI DSS developed by international
credit card companies such as VISA, MasterCard and Diners.
Therefore, the Customers card details and payment information shall
be highly protected and processed with a maximum level of
Depending of what type of shipment the Customer chooses, the
delivery time may vary. For more information about estimated
delivery times, please read the additional information about the
modes of delivery below.
When an order is dispatched from our warehouse the customer will
also receive a shipping confirmation, with information on how to
track the shipment and the tracking number of the order. Should the
delivery be delayed from estimation the Customer is entitled to
cancel the purchase. In such case the Customer is requested to
contact Lindex customer service>> (in English
Lindex offers two types of deliveries to Poland, and in the
shoppingbag the Customer may choose either;
1. Pickup at local Lindex store (Free
When ordering with pickup at local Lindexstore the customer
shall indicate which Lindexstore he/she wishes to have the order
delivered. Lindex will thereafter process the order and dispatch
the order to the chosen Lindexstore.
In addition to the order confirmation the customer will receive on
e-mail when her order is dispatched, the Customer will also receive
a notification via e-mail when he/she can pick the order up at the
If the customer has provided Lindex with a mobile phone number,
the notification of pickup will also be sent via SMS - provided
that the customer have accepted to receive such notices via SMS in
The estimated delivery time is 4-6 business days.
When collecting the order at the Lindexstore, the Customer shall
present the ordernumber and valid personal identification document.
Orders should primarily be picked up personally by the orderer. If
this isn't possible the customer may send a courier is his/her
name. The courier must be able to present valid identification
document both his/hers and the identification document of the
orderer. The customer may also (if he/she wishes to) issue a Power
of attorney to his/her courier.
The order shall be collected within 14 days, for unclaimed
orders the customer shall be refunded, but Lindex reserves the
right to charge the customer 85PLN for costs arising. All orders
ordered for pickup at Lindex store is delivered without any
2. Direct delivery (shipping cost
Direct home delivery delivers the order to the address given by
the customer during the order process.
Lindex may use different operators for delivery at your door.
Usually the speditor operates during office hours, between 08:00
and 17:00. If the customer is staying elsewhere than at his/her
residence during this time, it's recommended that such delivery
address is given when completing the order at lindex.com.
The estimated delivery time is 4-6 business days.
The shipping cost is charged with 25PLN per order, regardless of
how many items you order. For packages that cannot be delivered
after several attempts, Lindex reserves the right to charge 85PLN
for costs arising.
4. Exchanges and returns
Lindex has a 30 day returnpolicy, which means that the Customer
can return items he/she has ordered up to 30 days from the date
he/she received his/her order, provided that the items returned
contain original labels, are unused and are in the original
condition. Lindex requests that the Customer would indicate the
reason for returning the goods. The returned items shall be
packaged in the same way as the items were received.
On sale items Lindex offer 14 days right of withdrawal.
Cosmetics must be returned in sealed packages.
If trying on bathing suits or underwear, please ensure that
these items are tried on over your own underwear and please do not
remove the hygiene strip.
If the customer chooses to return a complete (not partial order)
order he/she is also entitled to refund of eventual service- and
The return may be carried out as Store Return (Return in store
can only be made to a Lindexstore in the country to which the order
was initially delivered) or as Postal Return.
Exchanges may only be made while making a store return (in a
local Lindexstore), Lindex Online shop can unfortunately not
process exchanges if customer have made her return to the Lindex
Online Shop Warehouse.
Returns of the assortment MOM must be made with postal services
to Lindex Online Shop.
When customer return one or more items included in an offer, she
loses the discount if she, with the remaining items, does not
fulfill the terms for the offer.
If the customer elects to return goods from his/her order
(either as a partial or complete return) at a Lindexstore in
Poland, the return is always free of charge. Store return may only
be carried out in Polish Lindexstores.
Unfortunately Lindex exclusive assortment online can not be
returned at a Lindexstore. The online exclusive assortment must
thereby be returned to Lindex Online shop according to the
instructions for postal return below
When returning the goods to a Lindex store, the Customer should
bring the original delivery note/receipt that was enclosed in the
shipment. This is required for purchase price to be refunded to
customer. Additionally, if the customer choose to return the
complete order he/she is entitled to refund of eventual service-
and delivery fees. The refund to customer will be processed when
he/she makes the return at the store.
The Customer may, if he/she wishes, arrange the return delivery
through postal services available in his/her area. For postal
returns, use either international priority with Poczta Polska or
economy shipment, through UPS, DHL, or EMS.
The delivery note should be enclosed with the return shipment.
The Customer is liable for paying the return delivery costs and for
the risk of damage during the transport. The Customer is
recommended to retain the proof of shipment and possible tracking
number until the purchase price has been refunded.
The returns shall be marked as "Purchase Return" and addressed
S-433 38 Partille
Returned goods will be refunded within 14 days of their
receipt by Lindex.
5. Notice of Defect
Lindex shall ensure that each dispatch is carefully inspected
before delivery to the Customer. Should the goods nevertheless be
incorrect, damaged or defective upon the receipt by the Customer,
please contact customer service
To file a claim for notice of defect, the Customer is requested
to contact Lindex customer service.
Please contact us within five days from the day you picked up
return shipping her-/himself. Please enclose the receipt for the
shipping costs, along with the defective merchandise, and Lindex
will cover the return shipment cost for you along with the refund
for the defective items.
Once Lindex has received the damaged goods, we will within 14
days refund the Customer for the faulty item as well as for the
costs of the return shipping.
If the Customer prefers, he/she may also file his/hers claim at
any Lindexstore in poland.
Unfortunately Lindex may have made a mistake and missed to pack
all items in your order - in such case please accept our apology
and contact our customer service straightaway, so that we can
resolve the issue as quickly as we can.
In disputes that we are unable to resolve, we recommend that the
Customer contact the European Commission's online platform for
dispute resolution: http://ec.europa.eu/odr.
Lindex retains the right to withdraw from the delivery of the
order in case there has been a clear and obvious price error on the
website (e.g. the price of the product appears to be 0 złoty or if
there's no price at all). In such case, Lindex shall without delay
inform the customer about the error and notify the correct
The items sold at lindex.com are provided for private consumer
use only. Any reprint, copying, downloading, storing, transmitting
or similar activity relating to texts and images presented on
lindex.com for any other purpose whatsoever without the prior
written permission of Lindex, is prohibited. Lindex is not liable
for any errors in texts or images and does not accept liability for
any indirect or consequential loss, loss of data, loss of income or
profit, or loss from claims by third parties arising out of the use
of the website or for any products or services purchased from
Lindex shall have no liability for any delay in the delivery of
products to the extent that the delay is caused by any event
outside of Lindex's reasonable control, including but not limited
to war, flood, fire, labour disputes, strikes, lock-outs, riots,
civil commotion, malicious damage, governmental actions and any
other similar events.
While Lindex to accurately describe items and images on
lindex.com, there may be minor colour variations between the images
and the actual products due to a number of factors such as the used
internet browser or the monitors colour contrast configurations.
Lindex cannot be held responsible for differences in colours as a
result of aforementioned factors.
Lindex shall have the right to interrupt the use of lindex.com
at any time for example on account of maintenance procedures.
7. Changes to our terms & conditions
If we decide to change or update our terms & conditions, we
will update the terms & conditions modification date
This document was last modified on 2014-04-03