Delivery

How can I follow the status of my order?

If you log on to your user profile at lindex.com, you may follow the status of your order on the My orders section, which can be found in either the footer or by placing the cursor over "Logged in" at lindex.com.

If you choose the 'fast checkout' when ordering, please contact customer service for status of your order

How long will it take to receive my order?

Lindex offers delivery within 4-6 business days.
Estonia, Latvia, Lithuania 5-7 business days.

Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas) and for delivery to remote locations.

Can I track the delivery of my order?

Lindex may, depending on the size and content of your order, use different postal services for dispatch of your order. We will always provide you with a tracking number of your delivery, but note that tracking is only possible for orders shipped with UPS.

Larger orders will be delivered by UPS, and can be tracked through email. Smaller parcels will be sent by post (without traceability) to be collected in your mailbox or at a nearby post office.

You may also log on to your user profile at lindex.com (provided that you did not use the quick checkout) to follow the status of your order and when it's dispatched, track the delivery.

I have not yet received my order, what should I do?

If your order was dispatched for more than five working days ago and isn't delivered according to the estimate in the orderconfirmation, then please contact us with your order number, and we'll do our best to locate your parcel.

If the order can't be found, we'll arrange a replacement for you, or refund the order.

An item is missing i my order, what should I do?

Unfortunately Lindex may have made a mistake and missed to pack all items in your order - in such case please accept our apology and contact our customer service straightaway, so that we can resolve the issue as quickly as we can.

Please contact us within five days from the day you picked up your order.

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