Exchanges and returns
Right of Withdrawal/Return of Goods
Lindex offers its Customers a 30 days' right of withdrawal from
purchase agreement. On sale items Lindex offer 14 days right of
withdrawal. The withdrawal period shall begin from the date of
receipt of the delivery by the Customer.
The Customer is responsible for arranging the return delivery
and paying for the related costs. The return may be carried out as
Store Return or as Postal Return. Store returns are available only
in countries with local Lindex stores.
The easiest and most economical way to return the goods is to
bring the package to one of local Lindex stores ("Store Return").
Returning the goods this way is free of charge for the Customer.
Store Return is possible only if the delivery address of the
original order was in the same country as where the Lindex store is
When returning the goods to a Lindex store, the Customer should
bring with her/him the original delivery note that was enclosed
with the shipment. Only this way can the purchase price and
Delivery and Service Fee be refunded to the Customer.
Returns of the assortment MOM must be made with postal services
to Lindex Online Shop.
Alternatively, the Customer may arrange the return delivery
through postal services available in her/his area; the package can
be shipped for example as an international priority or economy
shipment, through UPS, DHL, or as an EMS shipment. The delivery
note should be enclosed with the return shipment. The Customer
shall be liable for paying the return delivery costs as well as for
the risk of damage during the transport. The Customer is
recommended to retain the proof of shipment and possible tracking
number until the purchase price has been refunded.
The returns shall be marked as "Purchase Return" and addressed
S-433 38 Partille
The goods to be returned shall contain original labels, be
unused, in original condition and packed the same way as when
delivered. Lindex requests that the Customer would indicate the
reason for returning the goods.
Cosmetics must be returned in sealed packages. If the customer
returns only part of the goods, the Delivery and Service Fee shall
not be refunded. Returned goods will be refunded within 14
days of their receipt by Lindex.
At this time, Lindex does not offer exchanges through
lindex.com. However, if there are local Lindex stores in the
country where the Customer resides, she/he can exchange one or more
of the goods ordered from lindex.com in the local Lindex store.
Exchanging goods through a local Lindex store is free of charge,
provided that the exchange is done within 30 days from the receipt
of the delivery by the Customer. When exchanging goods at a Lindex
store, the Customer should bring with her/him the delivery note
enclosed with the original shipment.
If trying on bathing suits or underwear, please ensure that
these items are tried on over your own underwear and please do not
remove the hygiene strip.
The goods to be exchanged shall be returned in unused and
undamaged condition and must contain original labels. The goods
must also be packed the same way as when delivered. When exchanging
cosmetics, the packages must be sealed. Returned goods will
be refunded within 14 days of their receipt by Lindex.