Terms and conditions

1. In General

Access to and use of Lindex Online Shop and www.lindex.com (the "Website") are subject to the following terms and conditions. If you access the Website, browse or place an online order, you agree to be bound by these terms and conditions.

Please read these terms and conditions carefully as they contain important information. If you have any questions about Lindex, these terms and conditions or our website, please do not hesitate to contact Lindex customer service>>.

This website is owned and operated by UAB Lindex, company registration no. (VAT) LT100002964411.

Lindex retains the right to amend, modify or withdraw: the website, these terms and conditions at its discretion without notice to you. The terms and conditions valid at the time of placing the order shall be applicable to the order, even where there are subsequent amendments. These terms and conditions are construed and shall be governed in accordance with the laws of Lithuania and directives from the European Union.

This Website may also contain links to other websites (such as ordertracking), which are not operated by Lindex. Lindex has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

2. Privacy Policy

Please read our Privacy policy>>. This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from you.  This privacy policy applies to the website and all products and services offered by us.

3. Terms of purchase

Lindex only accepts orders made from our Website - we currently cannot process orders via telephone, e-mail or by post.

To place an order on the Website, you must be over 18 years of age and must be resident within Lithuania. You must also provide us with a delivery address and contact details (such as e-mail address and mobile number). This can be done either in the shopping bag or by registering a customer profile on the Website. If you are resident outside Lithuania you have to register at your local Lindex website in the market in which the order shall be delivered, provided that it is within any of the 27 EU-countries to which Lindex delivers.

Items placed in the shoppingbag are not reserved until the order is placed and confirmed by Lindex through order confirmation sent to your e-mail address.

a. Contract and confirmation of order

When ordering goods on the Website, a binding agreement to buy is concluded only after Lindex have confirmed the order to the e-mail address given by you (Order Confirmation). The order confirmation is sent to your e-mail address when Lindex has registered the order and received payment. Orders placed on Fridays, Saturdays or Sundays or on any public holiday will be confirmed no later than the following business day at 18:00.

b. Pricing and currency

All prices are shown in Euros (€) on the website and are inclusive of VAT. Prices may change and offers may be withdrawn at any time.

Prices given on the date when the Customer makes an order are valid throughout the entire purchase process. Maximum purchase amount per order is € 600 (including eventual shipping and handling fees)

c. Discount and promotion codes

Lindex may from time to time offer promotional discounts, with or without a promotion code

Promotions with codes are in general only valid once - and once the code is used it will be deactivated, and the code will be no longer valid.

Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay the order. Lindex does not take responsibility for promotion codes or promotions published on external websites.

Lindex reserves the right to withdraw a promotion or promotional code at any time.

When a campaign or promotion is communicated in printed material, or in digital material (e.g. in an e-mail newsletter) by Lindex, Lindex states that combination of different promotions are prohibited. Lindex thereby, in case of missuse of either campaigns or promotions, reserves the right to cancel the customer's order. 

d. Payment

Lindex online shop accepts the following means of payment for orders from the Lithuanian lindexsite (http://www.lindex.com/lt/ ). The content of other Lindex sites, e.g. http://www.lindex.com/eu/ , are in general the same, however differences in currencies, means of payment, and delivery options varies between one site and another.


When paying using a credit- or debitcard (VISA or Mastercard), the amount of the order is immediately authorized, and the authorization will be debited when the order is dispatched.

All payments that are conducted with a credit- or debitcard are made via our secure Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in encrypted form providing high-level security for the customer in accordance with the international security standard PCI DSS. All credit- and debit cardholders are subject to validation- and authorization control by the card issuer. If the issuer of the given credit- or debit card refuses to authorize the payment to Lindex, you shall receive a message stating that the payment couldn't be performed. Lindex shall not be liable for any delay or non-delivery of the order caused by such refusal to authorize payment.

e. Deliveries

The estimated delivery time is 5-7 business days.

When an order is dispatched from our warehouse the customer will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. Should the delivery be materially delayed for more than 20 days, the Customer is entitled to cancel the purchase. In such case the Customer is requested to contact Lindex customer service>>

Pickup at local Lindex store (Free shipping)

When ordering with pickup at local Lindexstore the customer shall indicate which Lindexstore he/she wishes to have the order delivered. Lindex will thereafter process the order and dispatch the order to the chosen Lindexstore.

In addition to the delivery notification the customer will receive an e-mail when the order is dispatched, the Customer will also receive a notification via e-mail when he/she can pick the order up. If the customer have provided Lindex with a mobile phone number, the notification of pickup will also be sent via SMS - provided that the customer have accepted to receive notice of pickup via SMS in the shoppingbag.

The estimated delivery time is 5-7 business days.

When collecting the order at the Lindexstore, the Customer shall present the ordernumber and valid personal identification document. Orders should primarily be picked up personally by the orderer. If that's not possible, the customer may send a courier is his/hers name. The courier must be able to present valid identification document, both his/hers and the identification document of the orderer. The customer may also (if he/she wishes to) issue a Power of attorney to his/hers courier.

The order shall be collected within 14 days, for unclaimed orders the customer shall be refunded, however Lindex reserves the right to charge the customer LTL 70 for costs arising. All orders ordered for pickup at Lindex store is delivered without any delivery costs.

Direct delivery (shipping cost € 7)

Direct home delivery delivers the order to the address given by the customer during the order process. Lindex may, depending on the size and content of your order use different postal services for dispatch of your order, however - we will always provide you with a tracking number of your delivery, the extent of tracking services may however vary between different postal services.

The shipping cost is charged with € 7 per order, regardless of how many items you order. For packages that cannot be delivered after several attempts, Lindex reserves the right to charge € 20 for costs arising. 

The estimated delivery time is 5-7 business days.

4. Exchanges and returns

a. Lindex Return Policy

Lindex offers a 30 day return policy, which means that you can return items you have ordered up to 30 days from the date you received your order, provided that the items returned contain the original labels, are unused and are in their original condition. You must indicate the reason for returning the goods. The returned items shall, as far as is possible, be packaged in the same way as when the items were received.

On sale items Lindex offer 14 days right of withdrawal.

If trying on bathing suits or underwear, please ensure that these items are tried on over your own underwear and please do not remove the hygiene strip.

What is not covered?

For hygiene reasons, Lindex cannot offer refunds or exchanges for:

(a) bathing suits or underwear if in either case the hygiene seal has been removed or if Lindex reasonably believes the items have been worn (other than for the purposes of trying on in accordance with the above); or

(b) cosmetics or earrings which have been removed from their sealed packaging.

However in respect of items which are faulty please see the Lindex defective items policy below.

b. How to return items from your order

You can cancel your order by notifying Lindex of your wish to do so by email, fax or post or by completing a copy of our Cancellation Form which is available for download here>> within the 14 day cancellation period referred to above.

  • Store return

If the customer elects to return goods from his/her order (either as a partial or complete return) at a Lindexstore in Lithuania, the return is always free of charge. Store return may only be carried out in Lithuanian Lindexstores.
Returns of the assortment MOM must be made with postal services to Lindex Online Shop.

When returning goods to a Lindex store, the Customer should bring the original delivery note/receipt that was enclosed with the shipment. This is required for purchase price to be refunded to customer. Additionally, if the Customer choose to return the complete order he/she is entitled to refund of eventual service- and delivery fees. The refund to customer will be processed when the return is being processed at the Lindexstore.

  • Postal return

To return the unwanted items by postal services, please send the items together with the Delivery Returns Form (which will be enclosed with your order) to Lindex within 30 days of the date on which you received the items to the following address:

"Postal Return"

AB Lindex
Shop Online
Laxfiskevägen 4A
S-433 38 Partille

Lindex suggests that the items are sent by either international priority registered post with Lietuvos pastas or economy shipment, through UPS, DHL, or EMS so that you can track the items. Also, Lindex suggests that you retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.

You are liable for paying the return delivery costs unless you are returning the items because they are faulty. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.

c. Refunds

If you cancel your order in accordance with these terms, you will receive a full refund of the price you paid for the items and any standard delivery charges you paid for. Please note that Lindex is not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by Lindex.

Lindex will process the refund due to you as soon as possible and, in any case, no later than (a) 14 days after the day we receive the returned items from you; or (b) if earlier, 14 days after the day you provide Lindex with evidence that you have returned the items; or (c) if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel.

Lindex will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees from Lindex as a result of the reimbursement.

Lindex cannot process exchanges on returned items.

5. Notice of Defect

Lindex shall ensure that each dispatch is carefully inspected before delivery to the Customer. Should the goods nevertheless be incorrect, damaged or defective upon the receipt by the Customer, please contact Customer service.

In the event of incorrect, damaged or defective Products being received, you are requested to contact Lindex customer service>>.

Please contact us within five days from the day you picked up your order

After this, the Customer should arrange the return delivery through, for example, local postal services and pay for the return shipping her-/himself. Please enclose the receipt for the shipping costs, along with the defective merchandise, and Lindex will cover the return shipment cost for you along with the refund for the defective items.

Once Lindex has received the damaged goods, we will within 14 days refund the Customer for the faulty item as well as for the costs of the return shipping.

If the Customer prefers, he/she may also file his/hers claim at any Lindexstore in Lithuania.

Unfortunately Lindex may have made a mistake and missed to pack all items in your order - in such case please accept our apology and contact our customer service straightaway, so that we can resolve the issue as quickly as we can.

In disputes that we are unable to resolve, we recommend that the Customer contact the European Commission's online platform for dispute resolution: http://ec.europa.eu/odr.



6. Liability

Lindex retains the right to withdraw from the delivery of the order if there has been a clear and obvious price error on the website (e.g. the price of the product appears to be too high or too low or if price is given as 0 €). In such case, Lindex shall without delay inform you of the error and notify the correct price to you.

The items sold at lindex.com are provided for private consumer use only. You agree not to use the items for any commercial or business purposes or for resale, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any reprint, copying, downloading, storing, transmitting or similar activity relating to texts and images presented on lindex.com for any other purpose whatsoever without the prior written permission of Lindex, is prohibited. Lindex is not liable for any errors in texts or images and is only liable for loss of data, loss of income or profit, or loss from claims by third parties arising out of the use of the website or for any products or services purchased from lindex.com where such loss is a foreseeable result of Lindex breach of these terms or its negligence, but Lindex is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Lindex at the time we entered into the Contract. Lindex shall have no liability for any delay in the delivery of products to the extent that the delay is caused by any event outside of Lindex's reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.

While Lindex aims to accurately describe items and images on lindex.com, there may be minor colour variations between the images and the actual products due to a number of factors such as the used internet browser or the monitors color contrast configurations. Lindex cannot be held responsible for differences in colors as a result of aforementioned factors.

Lindex shall have the right to interrupt the use of lindex.com at any time for example on account of maintenance procedures.

7. Changes to our terms & conditions 

If we decide to change or update our terms & conditions, we will update the terms & conditions modification date below. 

This document was last modified on 2015-03-03

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