1. In General
Access to and use of Lindex Online Shop and www.lindex.com (the
"Website") are subject to the following terms and conditions. If
you access the Website, browse or place an online order, you agree
to be bound by these terms and conditions.
Please read these terms and conditions carefully as they contain
important information. If you have any questions about Lindex,
these terms and conditions or our website, please do not hesitate
to contact Lindex customer service>>.
This website is owned and operated by Lindex
Sverige AB, company registration no in Sweden: SE556068856501
Germany: DE285307760 Denmark: 12 56 60 50.
Lindex retains the right to amend, modify or withdraw: the
website, these terms and conditions at its discretion without
notice to you. The terms and conditions valid at the time of
placing the order shall be applicable to the order, even where
there are subsequent amendments. These terms and conditions are
construed and shall be governed in accordance with the laws of
Sweden and directives from the European Union.
This Website may also contain links to other websites (such as
ordertracking), which are not operated by Lindex. Lindex has no
control over the linked sites and accepts no responsibility for
them or for any loss or damage that may arise from your use of
we collect, use, maintain and disclose information collected from
products and services offered by us.
3. Terms of purchase
Lindex only accepts orders made from our Website - we currently
cannot process orders via telephone, e-mail or by post.
To place an order on the Website, you must be over 18
years of age and must be resident within any of the 27 EU countries
to which Lindex delivers. You must also provide us with a delivery
address and contact details (such as e-mail address and mobile
number). This can be done either in the shopping bag or by
registering a customer profile on the Website.
Items placed in the shoppingbag are not reserved until the order
is placed and confirmed by Lindex through order confirmation sent
to your e-mail address.
a. Contract and confirmation
When ordering goods on the Website, a binding agreement to buy
is concluded only after Lindex have confirmed the order to the
e-mail address given by you (Order Confirmation). The order
confirmation is sent to your e-mail address when Lindex has
registered the order and received payment. Orders placed on
Fridays, Saturdays or Sundays or on any public holiday will be
confirmed no later than the following business day at
b. Pricing and
All prices are shown in Euros (€) on the website and are
inclusive of VAT. Prices may change and offers may be withdrawn at
Prices given on the date when the Customer makes an order are
valid throughout the entire purchase process. Maximum purchase
amount per order is € 600 (including eventual shipping and handling
c. Discount and promotion
Lindex may from time to time offer promotional discounts, with
or without a promotion code
Promotions with codes are in general only valid once - and once
the code is used it will be deactivated, and the code will be no
Promotions cannot be added to an order after the order is
confirmed, therefore you must ensure that the voucher is registered
before you confirm and pay the order. Lindex does not take
responsibility for promotion codes or promotions published on
Lindex reserves the right to withdraw a promotion or promotional
code at any time.
When a campaign or promotion is communicated in printed
material, or in digital material (e.g. in an e-mail newsletter) by
Lindex, Lindex states that combination of different promotions are
prohibited. Lindex thereby, in case of missuse of either
campaigns or promotions, reserves the right to cancel the
Lindex online shop accepts the following means of payment for
orders from (http://www.lindex.com/eu/).
The content of other Lindex sites, e.g. http://www.lindex.com/uk/,
are in general the same, however differences in currencies, means
of payment, and delivery options varies between one site and
When paying using a credit- or debitcard (VISA, Mastercard or
Maestro), the amount of the order is immediately authorized, and
the authorization will be debited when the order is dispatched.
All payments that are conducted with a credit- or debitcard are
made via our secure Payment Service Provider (PSP) which uses SSL
(Secure Sockets Layer) in encrypted form providing high-level
security for the customer in accordance with the international
security standard PCI DSS. All credit- and debit cardholders are
subject to validation- and authorization control by the card
issuer. If the issuer of the given credit- or debit card refuses to
authorize the payment to Lindex, you shall receive a message
stating that the payment couldn't be performed. Lindex shall not be
liable for any delay or non-delivery of the order caused by such
refusal to authorize payment.
Some local credit-/debitcard solutions, such as DanCard
(Denmark) Carte Bleue (France) are also possible to use for payment
of your order, based on the destination of your delivery.
Depending on the destination of your order, Lindex offer a few
local direct debit solutions, such as Sofort Online payment
(eligible amongst others in the Netherlands and
PayPal is a service that enables you to pay and accept
payments without revealing your financial information to the online
shop. PayPal secures your information and protects the
Once you have confirmed your order, you will be redirected
to the PayPal login page to complete the payment of the order. If
you do not have a PayPal account, you can sign up at the PayPal
login page before completing your order.
For more information, click here>>
Lindex aims to dispatch orders within 4-8 business days
after the order is confirmed by Lindex.
When an order is dispatched from our warehouse the
customer will also receive a shipping confirmation, with
information on how to track the shipment and the tracking number of
the order. Note that tracking is only possible for orders
shipped with UPS.
Should the delivery be materially delayed for more
than 20 days, the Customer is entitled to cancel the purchase. In
such case the Customer is requested to contact Lindex customer service>>
Direct delivery (shipping cost €
Direct home delivery delivers the order to the address
given by the customer during the order process. Lindex may,
depending on the size and content of your order, use different
postal services for dispatch of your order. We will always provide
you with a tracking number of your delivery, but note
that tracking is only possible for
orders shipped with UPS. The extent of tracking services
may however vary between different postal services.
The shipping cost is charged with 7 EUR per order,
regardless of how many items you order. For packages that cannot be
delivered after several attempts, Lindex reserves the right to
charge 20 EUR for costs arising.
Approximate delivery time are within 4-8 working days.
4. Exchanges and returns
a. Lindex Return
Lindex offers a 30 day return policy, which means that you
can return items you have ordered up to 30 days from the date you
received your order, provided that the items returned contain the
original labels, are unused and are in their original condition.
You must indicate the reason for returning the goods. The returned
items shall, as far as is possible, be packaged in the same way as
when the items were received.
If trying on bathing suits or underwear, please ensure
that these items are tried on over your own underwear and please do
not remove the hygiene strip.
What is not covered?
For hygiene reasons, Lindex cannot offer refunds or exchanges
(a) bathing suits or underwear if in either case the hygiene
seal has been removed or if Lindex reasonably believes the items
have been worn (other than for the purposes of trying on in
accordance with the above); or
(b) cosmetics or earrings which have been removed from their
However in respect of items which are faulty please see the
Lindex defective items policy below.
b. How to return items from
You can cancel your order by notifying Lindex of your wish to do
so by email, fax or post or by completing a copy of our
Cancellation Form which is available for download here>> within the 14 day
cancellation period referred to above.
To return the unwanted items by postal services, please send the
items together with the Delivery Returns Form (which will be
enclosed with your order) to Lindex within 30 days of the date on
which you received the items to the following address:
S-433 38 Partille
Lindex suggests that the items are sent by either international
priority registered post with your local post office or economy
shipment, through UPS, DHL, or EMS so that you can track the items.
Also, Lindex suggests that you retain evidence of posting or proof
of shipment and the tracking number until the purchase price has
You are liable for paying the return delivery costs unless you
are returning the items because they are faulty. You have a legal
obligation to take reasonable care of the items while they are in
your possession and will be responsible for the risk of damage
If you cancel your order in accordance with these terms, you
will receive a full refund of the price you paid for the items and
any standard delivery charges you paid for. Please note that Lindex
is not obliged to refund any supplementary costs paid by you if you
chose a type of delivery other than the least expensive type of
standard delivery offered by Lindex.
Lindex will process the refund due to you as soon as possible
and, in any case, no later than (a) 14 days after the day we
receive the returned items from you; or (b) if earlier, 14 days
after the day you provide Lindex with evidence that you have
returned the items; or (c) if you are not yet in receipt of the
items, 14 days after the date on which you have informed us that
you wish to cancel.
Lindex will make the refund using the same means of payment as
you used for the initial transaction, unless you have expressly
agreed otherwise. In any event, you will not incur any fees from
Lindex as a result of the reimbursement.
Lindex cannot process exchanges on returned items.
5. Notice of Defect
Lindex carefully inspects each dispatch before delivery to you.
Should the goods nevertheless be incorrect, damaged or defective
upon arrival to you, Lindex shall remedy the defect free of charge
by replacing such goods with new goods, without additional expense
In the event of incorrect, damaged or defective Products being
received, you are requested to contact Lindex customer service>>.
When notifying us about the defect, you are required to indicate
the reason for returning the goods. After this, use the return form
and return shipping label to return the defective merchandise
according to instructions for returns. Once Lindex has received the
damaged goods, Lindex will process and refund you for the return
shipping cost within 14 days. If an agreement between you and
Customer service for replacement of defected item is made, the
customer will receive a replacement item and be refunded for
his/her costs for the return shipment of the defective goods.
Lindex retains the right to withdraw from the delivery of the
order if there has been a clear and obvious price error on the
website (e.g. the price of the product appears to be too high or
too low or if price is given as 0€). In such case, Lindex shall
without delay inform you of the error and notify the correct price
The items sold at lindex.com are provided for private consumer
use only. You agree not to use the items for any commercial or
business purposes or for resale, and we have no liability to you
for any loss of profit, loss of business, business interruption, or
loss of business opportunity. Any reprint, copying, downloading,
storing, transmitting or similar activity relating to texts and
images presented on lindex.com for any other purpose whatsoever
without the prior written permission of Lindex, is prohibited.
Lindex is not liable for any errors in texts or images and is only
liable for loss of data, loss of income or profit, or loss from
claims by third parties arising out of the use of the website or
for any products or services purchased from lindex.com where such
loss is a foreseeable result of Lindex breach of these terms or its
negligence, but Lindex is not responsible for any loss or damage
that is not foreseeable. Loss or damage is foreseeable if they were
an obvious consequence of our breach or if they were contemplated
by you and Lindex at the time we entered into the Contract. Lindex
shall have no liability for any delay in the delivery of products
to the extent that the delay is caused by any event outside of
Lindex's reasonable control, including but not limited to war,
flood, fire, labour disputes, strikes, lock-outs, riots, civil
commotion, malicious damage, governmental actions and any other
While Lindex aims to accurately describe items and images on
lindex.com, there may be minor colour variations between the images
and the actual products due to a number of factors such as the used
internet browser or the monitors color contrast configurations.
Lindex cannot be held responsible for differences in colors as a
result of aforementioned factors.
Lindex shall have the right to interrupt the use of lindex.com
at any time for example on account of maintenance procedures.
7. Changes to our terms & conditions
If we decide to change or update our terms & conditions, we
will update the terms & conditions modification date
This document was last modified on 2014-06-13