Exchanges and returns
Right of Withdrawal/Return of Goods
Lindex offers its Customers a 30 days' right of withdrawal from
purchase agreement. On sale items Lindex offer 14 days right of
withdrawal. The withdrawal period shall begin from the date of
receipt of the delivery by the Customer.
The Customer is responsible for arranging the return delivery
and paying for the related costs. The return may be carried out as
a Postal Return.
The Customer may arrange the return delivery through postal
services available in her/his area; the package can be shipped for
example as an international priority or economy shipment, through
UPS, DHL, or as an EMS shipment. The delivery note should be
enclosed with the return shipment. The Customer shall be liable for
paying the return delivery costs as well as for the risk of damage
during the transport. The Customer is recommended to retain the
proof of shipment and possible tracking number until the purchase
price has been refunded.
The returns shall be marked as "Purchase Return" and addressed
S-433 38 Partille
The goods to be returned shall contain original labels, be
unused, in original condition and packed the same way as when
delivered. Lindex requests that the Customer would indicate the
reason for returning the goods.
Underpants and cosmetics must be returned in sealed packages. If
the customer returns only part of the goods, the Delivery and
Service Fee shall not be refunded. Returned goods will be refunded
within 14 days of their receipt by Lindex.
At this time, Lindex does not offer exchanges through