Orders

What happens if I don't pick my order up?

If you have ordered items for pick up at a local Lindex store (only available in countries where Lindex have stores), and don't pick your order up, Lindex reserves the right according to Terms & conditons to charge you for the costs arising

Can you place an order from other countries?
Yes, this is possible within the European Union.

You'll have to create a new customer profile at lindex.com for the country you're currently in and wish to have the order delivered to. You may also use the quick checkout function that's applicable in the shoppingbag.
What's the delivery cost for my order?

Lindex offers a fixed delivery rate for all orders, regardless of how many items you order. 
Delivery cost is shown in local currency, if such is used for your destination country:

Poland: 25PLN
Slovakia, Latvia, Lithuania, Estonia and EU: 7€                         
UK: £3,90

Are the products that I've added to my shoppingbag reserved?
No, the products are not reserved in the shoppingbag. This will be done when the purchase is complete.
I live in the Canary Islands can I order from Lindex online shop and get my order delivered there?

Lindex does not deliver to Canary Islands (ES), Jan Mayen and Svalbard (NO), Ceuta (ES), Gibraltar (GI), Grønland (GL), Island (IS), Madeira (PT), Melilla (ES), Faroe Islands (DK) nor the British Islands

 

Are my personal details stored securely?

According to the Data Protection Act, Lindex is responsible for storing and handling any customer data and details in a secure manner.

The information is not given to any third parties with the exception of providing additional service to the customer (e.g. address details for delivering orders).
For more informtion, read our Privacy policy>>

Does Lindex offer Business to Business purchases?
Lindex does not offer possibilities for organisations to create orders at lindex.com. However, if your company would like to order from Lindex, a representative must place the order.
Can I cancel my order?

If you have chosen the 'quick checkout' option when submitting your order, then please contact Lindex customer service. Otherwise, you can change your order up until it is being processed at our warehouse.

First, you'll have to log in to your user profile, and then go to 'My pages' and select 'My orders'. Click on 'Cancel order' if the option is applicable on the order you wish to cancel.

When you choose to cancel your order, the cancellation will be applied to the entire order, as well as, the payment that you have submitted.

How do I place an order online?
Please follow the steps outlined in our 'How to shop' guide Privacy policy>>

Can I reserve an item at Lindex online shop?
Currently, it's not possible to reserve any items through Lindex Online Shop. Please be aware of that none of the items in your shopping bag are reserved until the order is submitted and paid for.
How do I use a discount/promotion code?

If you've got a discount/promotion code you can use those before payment under the field 'discount/promotion code' by simply entering the code or number that you have. Make sure you click on 'register' to validate the code that you have.

Note: The code must be entered exactly as you've received it, the form is sensitive to capital letters.

Can I change my order?

If you haven't chosen the 'quick checkout' option when submitting your order, then yes you can change your order up until it is being processed at our warehouse.

First, you'll have to log in to your user profile, and then go to 'My pages' and select 'My orders'. Click on 'Change order' if the option is available on the order you wish to change.

When you choose to change your order, the order will get cancelled and your items will end up back in your shopping bag. The cancellation is applied to the payment you've submitted, as well.

You can now make the changes you like and thereafter submit the order and payment once again.

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