Customer service

Deliveries 

The standard Delivery and Service fee is €7.00 for all international orders. For countries in which Lindex have stores the Delivery and Service fee is shown in equivalent amount of the local currency.

The Customer may choose from the following alternatives for delivery:

Pick up from local Lindex store 

For the various markets in which Lindex has stores and offers online shop you may be able to select pick up from local Lindex store. This shippingmethod is available in the following countries: Estonia, Latvia, Lithuania, Czech Republic, Slovak Republic and Poland.

An e-mail-notification of arrival will be sent to the Customer when the order has arrived to the local Lindex store. If a mobile phonenumber is provided by the Customer, we'll also notify the Customer via SMS.

When picking the order up at Lindex store, the Customer shall present the Order Confirmation and a valid personal identification document. The shipment must be collected within 14 days from the notification of arrival.

Direct delivery by UPS 

UPS delivers shipments to the address given by the Customer during business hours on businessdays; 08.00 and 17.00 local time. If the customer stays elsewhere during these hours, it's recommended that such delivery address is given where the Customer is available during the said delivery times.

In normal circumstances UPS will contact the Customer by telephone (secondarily, by mail) to arrange the delivery.

Delivery Times and Notifications 

Lindex offers delivery within 4-7 business days after the order is confirmed by Lindex. Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas) and for delivery to remote locations.

If your order has not arrived within the estimated time of delivery, you may check or track the status of your delivery:

  • Check the tracking link via the deliverynotification we've sent to you via e-mail or visit 'My orders' at Lindex.com to track the shipment
     
  • Sign in to your customer profile at lindex.com to check that we have the correct delivery address and that your contact details are up to date
     
  • Check if you have a postcard from the carrier (UPS) on your door at delivery location.
     
  • Contact Lindex customer service using the contact form here>>


Please visit our Terms & conditions section for further information about orders and deliveries