Exchanges and returns

Right of Withdrawal/Return of Goods

Lindex offers its Customers a 30 days' right of withdrawal from purchase agreement. On sale items Lindex offer 14 days right of withdrawal. The withdrawal period shall begin from the date of receipt of the delivery by the Customer.

The Customer is responsible for arranging the return delivery and paying for the related costs. The return may be carried out as Store Return or as Postal Return. Store returns are available only in countries with local Lindex stores.

Store return

The easiest and most economical way to return the goods is to bring the package to one of local Lindex stores ("Store Return"). Returning the goods this way is free of charge for the Customer. Store Return is possible only if the delivery address of the original order was in the same country as where the Lindex store is located.

When returning the goods to a Lindex store, the Customer should bring with her/him the original delivery note that was enclosed with the shipment. Only this way can the purchase price and Delivery and Service Fee be refunded to the Customer.
 
Returns of the assortment MOM must be made with postal services to Lindex Online Shop or to a selected store that sell MOM

Postal Return

Alternatively, the Customer may arrange the return delivery through postal services available in her/his area; the package can be shipped for example as an international priority or economy shipment, through UPS, DHL, or as an EMS shipment. The delivery note should be enclosed with the return shipment. The Customer shall be liable for paying the return delivery costs as well as for the risk of damage during the transport. The Customer is recommended to retain the proof of shipment and possible tracking number until the purchase price has been refunded.

The returns shall be marked as "Purchase Return" and addressed as follows:

AB Lindex
Shop Online
Laxfiskevägen 4A
S-433 38 Partille
Sweden

The goods to be returned shall contain original labels, be unused, in original condition and packed the same way as when delivered. Lindex requests that the Customer would indicate the reason for returning the goods.

If trying on bathing suits or underwear, please ensure that these items are tried on over your own underwear and please do not remove the hygiene strip.

Cosmetics must be returned in sealed packages. Earrings cannot be returned due to hygienic reasons. If the customer returns only part of the goods, the Delivery and Service Fee shall not be refunded. Returned goods will be refunded within 14 days of their receipt by Lindex.

Exchanges

At this time, Lindex does not offer exchanges through lindex.com. However, if there are local Lindex stores in the country where the Customer resides, she/he can exchange one or more of the goods ordered from lindex.com in the local Lindex store.

Exchanging goods through a local Lindex store is free of charge, provided that the exchange is done within 30 days from the receipt of the delivery by the Customer. When exchanging goods at a Lindex store, the Customer should bring with her/him the delivery note enclosed with the original shipment.

The goods to be exchanged shall be returned in unused and undamaged condition and must contain original labels. The goods must also be packed the same way as when delivered. When exchanging underpants or cosmetics, the packages must be sealed.  Earrings cannot be exchanged due to hygienic reasons. Returned goods will be refunded within 14 days of their receipt by Lindex.


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