Here You can find your details, current offers and your order history.
If you have an Internet code, you may enter it below (AA1234). Note that some codes are not intended to be combined with others, and may therefore not work if you already have entered another code.
Read terms and conditions
Always at Lindex online shop:- 30 days returnpolicy
Enter the card number and the PIN code for your gift card below to view your current balance and your earlier transaction on the gift card. The pictures to the right will help you find your card number and PIN code. If you have a plastic card you need to scrape off the covering surface to see the PIN code. Start by pressing 0 if your PIN code only has three numbers.
Below your remaining amount you can se how much you have left to spend. In the section below this you can se your past transactions on the card. Contact Lindex customer service if you have additional questions regarding your card.
The pictures to the right will help you find your card number and PIN code. If you have a plastic card you need to scrape off the covering surface to see the PIN-code. Start by pressing 0 if your card number only has three numbers.
Access and use of Lindex Online Shop and lindex.com (below
referred to as "Lindex" or "Website") are subject to the following
Terms and conditions. If you access the Website, and/or place an
online order, you agree to be bound by these terms and conditions.
Lindex kindly requests its Customers to read these terms and
conditions carefully before placing any orders.
Lindex retains the right to amend these terms and conditions on
account of justifiable reasons. The terms and conditions valid at
the time of placing the order shall be applicable to the order
despite possible subsequent amendments. These terms and conditions
are construed and shall be governed in accordance with the laws of
This Website also contains links to other websites (such as
ordertracking), which are not operated by Lindex. Lindex has no
control over the linked sites and accepts no responsibility for
them or for any loss or damage that may arise from your use of
References in these Terms and Conditions to
"Lindex", "we", and "Website" are to Lindex
VAT Reg no: SE556068856501 (German orders DE285307760, Danish
orders 12 56 60 50).
If you have any questions about Lindex itself or regarding our
terms and conditions, please do not hesitate to contact Lindex customer service.
The parent company - AB Lindex - is totally committed and
responsible to protect the privacy and all personal data provided
from the customer to Lindex. Lindex will not disclose any personal
data about our customers to third party companies except where it's
included in providing a service to the customer, for example
arranging the shipment of an order to the customer. For our
Lindex only accepts orders made from our website - at present we
have no possibilities to process orders via telephone, e-mail or by
To place an order at Lindex the customer must be over 18 years
of age and must be resident in any of the 27 EU countries to which
Lindex delivers. The customer must also provide Lindex with a
delivery address and contact details (such as e-mail address and
mobile number). This can be done either in the shoppingbag or by
registering a customer profile at Lindex Online Shop. Items placed
in the shoppingbag are not reserved until the order is placed and
Contract and confirmation of order
When ordering goods at the Lindex Online Shop, a binding
purchase agreement is concluded only after Lindex have confirmed
the order to the e-mail address indicated by the Customer (Order
Confirmation). The order confirmation is sent to the customers
e-mail address when Lindex has registered the order and received
payment. In some markets Lindex offers payment upon delivery, if
this payment option is selected the order will be confirmed no
later than 24 hours after Lindex have received the order. Orders
placed during Fridays through Sundays, and holidays will be
confirmed no later than on the following business day at
Pricing and currency
All prices are shown in Euro on the website and are inclusive of
VAT. Prices may change and offers may be withdrawn at any
Prices given on the date when the Customer makes an order are
valid throughout the entire purchase process. Maximum purchase
amount per order is € 600 (including eventual shipping and
c. Discount and promotion
Lindex may from time to time offer promotional discounts, with
or without a promotion code (which in such case is registered in
the shoppingbag) which may apply to a certain campaign on this
Promotions with codes are in general only valid once - and once
the code is used it will be deactivated, hence the code will be no
Promotions cannot be added to an order after the order is
confirmed, therefore the Customer is recommended to make sure that
the campaign is registered to the order before he/she confirms and
pays the order.
Lindex does not take responsibility for promotion codes or
promotions published on external websites.
Payment can be effected by either creditcard (such as VISA,
Mastercard, Maestro and for Danish orders Dankard) or direct debit
(if provided locally, such as Sofort, Giropay, Carte Bleue, Ideal
etc). When paying using a credit- or debitcard, the customer shall
indicate the details of his/hers credit- or debitcard in our online
payment terminal. By security reasons the customer may also verify
the payment through 3-D secure (Verified by Visa/MasterCard), if
this service is provided by the customers card issuer.
Upon order the amount of the order will be reserved on the
customer credit- or debitcard and the transaction will be completed
when the order is dispatched from Lindex's warehouse. Payment
through direct debit shall be charged immediately when the order
has been confirmed.
All credit- and debit cardholders are subject to validation- and
authorization control by the card issuer. If the issuer of the
given credit- or debit card refuses to authorize the payment to
Lindex, the customer shall receive a message stating that the
payment couldn't be performed. In this event, Lindex shall not be
liable for any delay or non-delivery of the order, until the
payment has been effected and the order is confirmed by Lindex.
All transactions will be sent through SSL (Secure Sockets Layer)
in encrypted form providing high-level security for the Customer.
Lindex cooperates with an authorized payment agent, who processes
the Customers card details in the correct way according to the
international security standard PCI DSS developed by international
credit card companies such as VISA & MasterCard. Therefore, the
Customers card details and payment information shall be highly
protected and processed with a maximum level of security.
Lindex aims that deliveries of orders made at lindex.com is
effected within 4-6 business days after the order is confirmed by
When an order is dispatched from our warehouse the customer will
also receive a shipping confirmation, with information on how to
track the shipment and the tracking number of the order. Should the
delivery be delayed from estimation the Customer is entitled to
cancel the purchase. In such case the Customer is requested to
contact Lindex customer service.(in English only)
In the countries within the European Union where Lindex solely
operates as an online shop and does not have stores we offer direct
delivery at your address.
Lindex does not deliver to Canary Islands (ES), Jan
Mayen and Svalbard (NO), Ceuta (ES), Gibraltar (GI), Grønland
(GL), Island (IS), Madeira (PT), Melilla (ES) nor the British
Direct delivery (shipping cost €7)
Direct home delivery delivers the order to the address given by
the customer during the order process.
Lindex may use different operators for delivery at your door.
Usually the speditor operates during office hours, between 08:00
and 17:00. If the customer is staying elsewhere than at his/her
residence during this time, it's recommended that such delivery
address is given when completing the order at lindex.com.
The shipping cost is charged with € 7 per order, regardless of
how many items you order. For packages that cannot be delivered
after several attempts, Lindex reserves the right to charge €20 for
Lindex has a 30 day returnpolicy, which means that the Customer
can return items he/she has ordered up to 30 days from the date
he/she received his/her order, provided that the items returned
contain original labels, are unused and are in the original
condition. Lindex requests that the Customer would indicate the
reason for returning the goods. The returned items shall be
packaged in the same way as the items were received.
A campaign or discount that are used on a returned item is
considered utilized and can not be moved to another product.
Bathing suits, briefs and cosmetics must be returned in sealed
packages. Earrings cannot be returned due to hygienic reasons.
If the customer chooses to return a complete (not partial order)
order he/she is also entitled to refund of eventual service- and
The return shall be carried out as a Postal Return.
The Customer may, if he/she wishes, arrange the return delivery
through postal services available in his/her area. For postal
returns, use either international priority with the customers local
postoffice or economy shipment, through UPS, DHL, or EMS.
The delivery note should be enclosed with the return shipment.
The Customer is liable for paying the return delivery costs and for
the risk of damage during the transport. The Customer is
recommended to retain the proof of shipment and possible tracking
number until the purchase price has been refunded.
The returns shall be marked as "Purchase Return" and addressed
S-433 38 Partille
Returned goods will be refunded within 30 days of their receipt
Lindex online shop unfortunately can't process exchanges on
returned items sent to Lindex online shop warehouse.
Lindex shall ensure that each dispatch is carefully inspected
before delivery to the Customer. Should the goods nevertheless be
incorrect, damaged or defective upon the arrival to the Customer,
Lindex shall remedy the defect free of charge by replacing such
goods with new goods. The return and replacing of defective goods
does not cause any expenses to the Customer.
To file a claim for notice of defect, the Customer is requested
to contact Lindex customer service. When notifying about
the defect, the Customer is required to indicate the reason for
returning the goods. After this, the Customer should arrange the
return delivery according to instructions for returns. The customer
is requested, if he/she has received a faulty or damaged item to
enclose a copy of the receipt of the return shipping cost along
with the defective goods, so that Lindex can refund the customer
for his/her costs arising. Once Lindex have received the damaged
goods, Lindex will process and refund the customer for the return
shipping cost within 30 days. If an agreement between the Customer
and Customer service for replacement of defected item is made, the
customer will receive a replacement item and be refunded for
his/her costs for the return shipment of the defective goods.
Lindex retains the right to withdraw from the delivery of the
order in case there has been a clear and obvious price error on the
website (e.g. the price of the product appears to be €0 or if
there's no price at all). In such case, Lindex shall without delay
inform the customer about the error and notify the correct
The items sold at lindex.com are provided for private consumer
use only. Any reprint, copying, downloading, storing, transmitting
or similar activity relating to texts and images presented on
lindex.com for any other purpose whatsoever without the prior
written permission of Lindex, is prohibited. Lindex is not liable
for any errors in texts or images and does not accept liability for
any indirect or consequential loss, loss of data, loss of income or
profit, or loss from claims by third parties arising out of the use
of the website or for any products or services purchased from
Lindex shall have no liability for any delay in the delivery of
products to the extent that the delay is caused by any event
outside of Lindex's reasonable control, including but not limited
to war, flood, fire, labour disputes, strikes, lock-outs, riots,
civil commotion, malicious damage, governmental actions and any
other similar events.
While Lindex aims to accurately describe items and images on
lindex.com, there may be minor colour variations between the images
and the actual products due to a number of factors such as the used
internet browser or the monitors color contrast configurations.
Lindex cannot be held responsible for differences in colors as a
result of aforementioned factors.
Lindex shall have the right to interrupt the use of lindex.com
at any time for example on account of maintenance procedures.
If we decide to change or update our terms & conditions, we
will update the terms & conditions modification date
This document was last modified on 2014-04-03
We collect information from you when you register on our
site, place an order, subscribe to our newsletter, respond to a
survey or fill out a form.
When ordering or registering on our site, as appropriate, you may
be asked to enter your: name, e-mail address, mailing address,
phone number or credit card information. You may, however, visit
our site anonymously.
Any of the information we collect from you may be used in one of
the following ways:
Note: If at any time you would like to unsubscribe from
receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email.
We implement a variety of security measures to maintain the
safety of your personal information when you place an order or
enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology
and then encrypted into our Payment gateway providers database only
to be accessible by those authorized with special access rights to
such systems, and are required to keep the information
After a transaction, your private information (credit cards,
social security numbers, financials, etc.) will not be stored on
Yes (Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if
you allow) that enables the sites or service providers systems to
recognize your browser and capture and remember certain
shopping cart, understand and save your preferences for future
visits and compile aggregate data about site traffic and site
interaction so that we can offer better site experiences and tools
in the future. We may contract with third-party service providers
to assist us in better understanding our site visitors. These
service providers are not permitted to use the information
collected on our behalf except to help us conduct and improve our
We do not sell, trade, or otherwise transfer to outside parties
your personally identifiable information. This does not include
trusted third parties who assist us in operating our website,
conducting our business, or servicing you, so long as those parties
agree to keep this information confidential. We may also release
your information when we believe release is appropriate to comply
with the law, enforce our site policies, or protect ours or others
rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing,
advertising, or other uses.
Occasionally, at our discretion, we may include or offer third
party products or services on our website. These third party sites
have separate and independent privacy policies. We therefore have
no responsibility or liability for the content and activities of
these linked sites. Nonetheless, we seek to protect the integrity
of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary
precautions to be in compliance with the Swedish Data Protection
Act. We therefore will not distribute your personal information to
outside parties without your consent.
As part of the Swedish Data Protection Act, all users of our site
may make any changes to their customer profile or registered
information at anytime by logging into 'My Pages' and alter their
customer data information. This is made by clicking the editbutton
(features as a pen) next to the registered customer data at 'My
Pages'. If the customer wishes or request Lindex to delete their
customer profile and it's related data, the customer is requested
to contact our customer service team.
through our website and not to information collected offline.
Please also visit our Terms and Conditions section
establishing the use, disclaimers, and limitations of liability
governing the use of our website at Lindex.com
This policy was last modified on 2013-05-22
contact us using the information below.
Send us an e-mail
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