Exchanges and returns

Right of Withdrawal/Return of Goods

Lindex offers its Customers a 30 days' right of withdrawal from purchase agreement. On sale items Lindex offer 14 days right of withdrawal. The withdrawal period shall begin from the date of receipt of the delivery by the Customer.

The Customer is responsible for arranging the return delivery and paying for the related costs. The return may be carried out as a Postal Return. 

Postal Return

The Customer may arrange the return delivery through postal services available in her/his area; the package can be shipped for example as an international priority or economy shipment, through UPS, DHL, or as an EMS shipment. The delivery note should be enclosed with the return shipment. The Customer shall be liable for paying the return delivery costs as well as for the risk of damage during the transport. The Customer is recommended to retain the proof of shipment and possible tracking number until the purchase price has been refunded.

The returns shall be marked as "Purchase Return" and addressed as follows:

AB Lindex
Shop Online
Laxfiskevägen 4A
S-433 38 Partille
Sweden

The goods to be returned shall contain original labels, be unused, in original condition and packed the same way as when delivered. Lindex requests that the Customer would indicate the reason for returning the goods.

Underpants and cosmetics must be returned in sealed packages. Earrings cannot be returned due to hygienic reasons. If the customer returns only part of the goods, the Delivery and Service Fee shall not be refunded. Returned goods will be refunded within 14 days of their receipt by Lindex.

Exchanges

At this time, Lindex does not offer exchanges through lindex.com. 


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