Lindex shall ensure that each dispatch is carefully inspected before delivery to the Customer. Should the goods nevertheless be incorrect, damaged or defective upon the receipt by the Customer, Lindex shall remedy the defect free of charge by replacing such goods with new goods. The return and replacing of defective goods does not cause any expenses to the Customer.
To file a notice of defect, the Customer is requested to contact Lindex's Customer Service by e-mail at firstname.lastname@example.org. When filing a notice of defect, the Customer is required to indicate the reason for returning the goods. After this, the Customer should arrange the return delivery through, for example, local postal services and pay for the return shipping her-/himself. Also send the receipt for the shipping costs, together with the defective goods. The Customer shall also be liable for the risk of damage during the transport.
Once Lindex has received the damaged goods, it will within 30 days refund the Customer for the costs of the return shipping as well as dispatch the replacing goods to the Customer, free of charge.