Terms and conditions

Introduction

AB Lindex (Lindex) is a Sweden-based, renowned international fashion retailer with a long standing in the world of fashion through selling clothes and accessories in high street shops. Due to extensive consumer demand, Lindex has taken the leap towards online retailing by offering its international Customers this great opportunity to shop conveniently from within their homes through lindex.com.

The following terms and conditions shall be applicable to the online shopping through lindex.com. Lindex kindly requests its Customers to read these terms and conditions carefully before placing any orders. By placing an order, the Customer accepts Lindex's guidelines for shopping at lindex.com as well as these general terms and conditions. Naturally, these terms do not affect the Customer's statutory rights.

Lindex retains the right to amend these terms and conditions on account of justifiable reasons (e.g. changes in the delivery chain) by informing the Customers about the amendments by e-mail or on the lindex.com-website with two weeks notice. The terms and conditions valid at the time of placing the order shall be applicable to the order despite possible subsequent amendments.

Prices

All prices are indicated in euro (€) and may be shown, for convenience, also in some other currencies. The prices are inclusive of the applicable VAT (value added tax).

As a private individual consumer in the EU, you only pay VAT once, in the country where you make your purchase. You can bring home anything you buy in another EU country, without paying VAT upon receipt or making a customs declaration. The only condition is that your purchases must be for your own or your family's personal use, and not intended for resale.

Prices given on the date when the Customer makes his or her order are valid throughout the entire purchase process.

Purchase

When ordering goods at lindex.com, a binding purchase agreement is concluded only after Lindex has confirmed the order to the e-mail address indicated by the Customer (Order Confirmation). Confirmation takes place no later than 24 hours after Lindex has received the order. However, orders placed during Fridays through Sundays, holiday eves and holidays will be confirmed no later than on the following business day at 18:00. An order may only be confirmed provided that Lindex is able to verify the Customer's residential address.

Items placed in shoppingbag is not reserved. This is not done before order is placed.

Lindex deliver to Sweden, Norway and the EU countries

Lindex does not deliver to Canary Islands (ES), Jan Mayen and Svalbard (NO), Ceuta (ES), Gibraltar (GI), Grønland (GL), Island (IS), Madeira (PT), Melilla (ES) nor the British Islands

Largest orderamount per purhase is 600 € 

Delivery Times and Notifications

Lindex aims that the Goods held in warehouse are dispatched within seven (7) business days after the sending of the Order Confirmation. Therefore, the shipment should reach the Customer within up to approximately ten (10) days. Delivery times are estimations only and depend mainly on the swiftness of international and local postal services. During high season (e.g. Christmas time) deliveries may take somewhat longer than normally.

Should the delivery be delayed from estimation, the Customer is entitled to cancel the purchase. In such case, the Customer is requested to contact lindex.com Customer Service (only in English) to notify about the cancellation.

The Customer may choose from the following alternatives for delivery:

1.    Pick up from local Lindex store

This option is available currently in the following countries: Estonia, Latvia, Lithuania, Czech Republic, Slovak Republic and Poland. 

A notification of arrival will be sent to the Customer by e-mail when the local Lindex store has received the shipment. In case the Customer has provided Lindex with a mobile telephone number, a SMS will also be sent to notify about the arrival of the shipment.

When collecting the shipment from Lindex store, the Customer shall present the Order number and a valid personal identification document.

Orders should primarily be picked up personally by the person who made the order. If this is not possible, and another person will do the pick up, a Power of attorney should be brought to the store and Authorized representative should be able to show a valid personal Identification.
You can print one here

The shipment must be collected within 21 days from the notification of arrival.

2.    Direct delivery by UPS

UPS delivers shipments to the address given by the Customer during the office hours; between 08.00 and 17.00 local time. In case the Customer normally stays elsewhere during this time, it is recommended that such delivery address is given where the Customer is available during the said delivery times.

UPS shall contact the Customer by telephone (secondarily, by mail) to arrange for the delivery.

Delivery and Service Fee

A standard Delivery and Service fee will be charged on each order regardless of the number of ordered goods or the destination of the delivery. This fee is designed to cover the handling, packing, payment, service and delivery expenses incurred by Lindex for each order. The standard Delivery and Service fee is  ¬ 7.00 for all international orders. For conveniency, the Delivery and Service fee equivalent may be shown in different currencies.

Lindex.com delivers orders within the European Union (excluding Finland and Sweden due to the existence of local online-shops). Should the Customer be uncertain whether Lindex delivers to a specific location, she/he is requested to contact the Customer Service.

Deliveries

Lindex delivers each order in one shipment. In case, under exceptional circumstances, some goods included in the order cannot be delivered, Lindex shall notify the Customer and deliver the goods that are available. Goods that could not be shipped shall be credited to the Customer.

If the parcel has been damaged during the delivery, the Customer should, without delay, contact Lindex's Customer Service. Lindex shall ensure that new goods will be delivered to the Customer or that the Customer will be appropriately credited.

In case of non-collection of the delivery, Lindex reserves the right to debit the Customer with a charge of ¬ 20.00 to cover the costs of return freight, extra handling expenses, and payment and reimbursement expenses.

Payment

Payment can be effected by either credit card or direct debit (if provided locally).

When paying by a credit or debit card, the Customer shall indicate his or her card number, CVC code and the validity period of the card. If possible, the Customer's transaction shall also be verified by 3D-Secure. The Customer's credit card account will be charged once the order is ready for dispatch from the warehouse. Direct debit shall be charged when the Customer has sent and accepted the order.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of the Customer's payment card refuses to authorise the payment to Lindex, the Customer shall receive an error message and a request to use another means of payment. In this event, Lindex shall not be liable for any delay or non-delivery of the order, until a valid and authorized payment has been effected.

Security of Payments at lindex.com

Offering secure payment alternatives is a matter of great importance to Lindex. Therefore, Lindex uses a card payment system that has been developed to ensure the best security and protection for the Customer. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form providing high-level security. For the purpose of Customer protection, Lindex always reserves the right to control the validity of the card, the availability of the purchase amount on the account, and the accuracy and correctness of the Customer's address information. Lindex cooperates with an authorized payment agent, who processes the Customers card details in the correct way according to the international security standard PCI DSS developed by international credit card companies such as VISA, MasterCard and Diners. Therefore, the Customers card details and payment information shall be highly protected and processed with a maximum level of security.

In case of any questions concerning the security or available methods of payment, the Customer is advised to contact Lindex's Customer Service by e-mail at customerservice-eng@lindex.com.

Right of Withdrawal/Return of Goods

Lindex offers its Customers a 30 days right of withdrawal from purchase agreement. On sale items Lindex offer 14 days right of withdrawal. The withdrawal period shall begin from the date of receipt of the delivery by the Customer.

The Customer is responsible for arranging the return delivery and paying for the related costs. The return may be carried out as Store Return or as Postal Return. Store returns are available only in countries with local Lindex stores.

Store return
The easiest and most economical way to return the goods is to bring the package to one of local Lindex stores (Store Return). Returning the goods this way is free of charge for the Customer. Store Return is possible only if the delivery address of the original order was in the same country as where the Lindex store is located.

When returning the goods to a Lindex store, the Customer should bring with her/him the original delivery note that was enclosed with the shipment. Only this way can the purchase price and Delivery and Service Fee be refunded to the Customer.

Postal return
Alternatively, the Customer may arrange the return delivery through postal services available in her/his area; the package can be shipped for example as an international priority or economy shipment, through UPS, DHL, or as an EMS shipment. The delivery note should be enclosed with the return shipment. The Customer shall be liable for paying the return delivery costs as well as for the risk of damage during the transport. The Customer is recommended to retain the proof of shipment and possible tracking number until the purchase price has been refunded.

The returns shall be marked as Purchase Return and addressed as follows:

AB Lindex
Shop Online
Laxfiskevägen 4B
S-433 38 Partille
Sweden

The goods to be returned shall contain original labels, be unused, in original condition and packed the same way as when delivered. Lindex requests that the Customer would indicate the reason for returning the goods.

Bathing suits, underpants and cosmetics must be returned in sealed packages. Earrings cannot be returned due to hygienic reasons. If the customer returns only part of the goods, the Delivery and Service Fee shall not be refunded. Returned goods will be refunded within 30 days of their receipt by Lindex.
You will be credited to the same account that was used at purchase.

Exchanges

At this time, Lindex does not offer exchanges through lindex.com. However, if there are local Lindex stores in the country where the Customer resides, she/he can exchange one or more of the goods ordered from lindex.com in the local Lindex store.

Exchanging goods through a local Lindex store is free of charge, provided that the exchange is done within 30 days from the receipt of the delivery by the Customer. When exchanging goods at a Lindex store, the Customer should bring with her/him the delivery note enclosed with the original shipment.

The goods to be exchanged shall be returned in unused and undamaged condition and must contain original labels. The goods must also be packed the same way as when delivered. When exchanging bathing suits, underpants or cosmetics, the packages must be sealed.  Earrings cannot be exchanged due to hygienic reasons. Returned goods will be refunded within 30 days of their receipt by Lindex.
 

Notice of Defect

Lindex shall ensure that each dispatch is carefully inspected before delivery to the Customer. Should the goods nevertheless be incorrect, damaged or defective upon the receipt by the Customer, Lindex shall remedy the defect free of charge by replacing such goods with new goods. The return and replacing of defective goods does not cause any expenses to the Customer.

To file a notice of defect, the Customer is requested to contact Lindex s Customer Service by e-mail at customerservice-eng@lindex.com. When filing a notice of defect, the Customer is required to indicate the reason for returning the goods. After this, the Customer should arrange the return delivery through, for example, local postal services and pay for the return shipping her-/himself. Also send the receipt for the shipping costs, together with the defective goods. The Customer shall also be liable for the risk of damage during the transport. Once Lindex has received the damaged goods, it will within 30 days refund the Customer for the costs of the return shipping as well as dispatch the replacing goods to the Customer, free of charge.

Liability

Lindex retains the right to withdraw from the delivery of the order in case there has been a clear and obvious price error on the website (e.g. the price of the product appears to be 0,00 or there is no price at all). In such case, Lindex shall without delay inform the customer about the error, notify the correct price and request from the Customer whether she/he desires to proceed with the order.

The items sold at lindex.com are provided for private consumer use only. Any reprint, copying, downloading, storing, transmitting or similar activity relating to texts and images presented on lindex.com for any other purpose whatsoever without the prior written permission of Lindex, is prohibited. Lindex is not liable for any errors in texts or images and does not accept liability for any indirect or consequential loss, loss of data, loss of income or profit, or loss from claims by third parties arising out of the use of the website or for any products or services purchased from lindex.com.

Lindex shall have no liability for any delay in the delivery of products to the extent that the delay is caused by any event outside of Lindex s reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.

While Lindex aims at as accurate as possible item descriptions and images on lindex.com, there may be minor colour variations between the images and the actual products due to a number of factors such as the used internet browser or the monitor s colour contrast configurations. Lindex cannot be held responsible for differences in colours as a result of aforementioned factors.

Lindex shall have the right to interrupt the use of lindex.com at any time for example on account of maintenance procedures.

Age limit

In order to use lindex.com website, the Customer must be eighteen (18) years old or more.

Applicable law

These terms and conditions are construed and shall be governed in accordance with the laws of Sweden.

Personal data

Lindex shall be liable for carefully handling and protecting the personal data submitted by the Customers or collected through the Customers' orders or website visits. The corporate entity responsible for the personal data under the Swedish Data Protection Act is AB Lindex while other Lindex group companies may have a role of personal data assistants or processors on behalf of AB Lindex.

The personal data will be used for managing the purchases, for marketing purposes, to improve the services and website design and above all for Lindex to meet its commitments to the Customers. The data will be used for example to contact the Customer in the event of delay or problems with the delivery.

Lindex uses the data only within the company group. Lindex never sells, swaps or passes personal data to third parties for other purposes than marketing Lindex. Personal data may be forwarded to carefully selected third parties only to meet Lindex s commitments to its Customers. For example, Lindex may forward address data to shipping companies in connection with Customer deliveries.

Personal data is stored only for as long as it is needed in order for Lindex to perform its services requested by the Customer, for as long as the customer-relationship is valid, or for as long as provided by the law.

The Customer has the right to know what personal data is held about her with Lindex. If the data is incorrect, incomplete, or irrelevant, the Customer has the right to require the data to me corrected or removed.

A Customer may, at any time, withdraw her consent to receive direct marketing mailings. In such case, the Customer is kindly asked to contact Lindex's Customer Service at customerservice-eng@lindex.com.

Company information

AB Lindex is a registered company with a corporate identity code of 556452-6514 and its headquarters are located at Nils Ericsonsplatsen 3, Box 233, S-401 23 Gothenburg, Sweden.

Lindex's Customer Service may be reached by e-mail at customerservice-eng@lindex.com. ( In English )