1. In General
Access to and use of Lindex Online Shop and www.lindex.com (the
"Website") are subject to the following terms and conditions. If
you access the Website, browse or place an online order, you agree
to be bound by these terms and conditions.
Please read these terms and conditions carefully as they contain
important information. If you have any questions about Lindex,
these terms and conditions or our website, please do not hesitate
to contact Lindex customer service>>.
This website is owned and operated by Lindex Eesti
OÜ, company registration no. (VAT) EE101119133.
Lindex retains the right to amend, modify or withdraw: the
website, these terms and conditions at its discretion without
notice to you. The terms and conditions valid at the time of
placing the order shall be applicable to the order, even where
there are subsequent amendments. These terms and conditions are
construed and shall be governed in accordance with the laws of
Estonia and directives from the European Union.
This Website may also contain links to other websites (such as
ordertracking), which are not operated by Lindex. Lindex has no
control over the linked sites and accepts no responsibility for
them or for any loss or damage that may arise from your use of
we collect, use, maintain and disclose information collected from
products and services offered by us.
3. Terms of purchase
Lindex only accepts orders made from our Website - we currently
cannot process orders via telephone, e-mail or by post.
To place an order on the Website, you must be over 18 years of
age and must be resident within Estonia. You must also provide us
with a delivery address and contact details (such as e-mail address
and mobile number). This can be done either in the shopping bag or
by registering a customer profile on the Website. If you are
resident outside Estonia you have to register at your local Lindex
website in the market in which the order shall be delivered,
provided that it is within any of the 27 EU-countries to which
Items placed in the shoppingbag are not reserved until the order
is placed and confirmed by Lindex through order confirmation sent
to your e-mail address.
a. Contract and
confirmation of order
When ordering goods on the Website, a binding agreement to buy
is concluded only after Lindex have confirmed the order to the
e-mail address given by you (Order Confirmation). The order
confirmation is sent to your e-mail address when Lindex has
registered the order and received payment. Orders placed on
Fridays, Saturdays or Sundays or on any public holiday will be
confirmed no later than the following business day at 18:00.
b. Pricing and
All prices are shown in Euros (€) on the website and are
inclusive of VAT. Prices may change and offers may be withdrawn at
Prices given on the date when the Customer makes an order are
valid throughout the entire purchase process. Maximum purchase
amount per order is € 600 (including eventual shipping and handling
c. Discount and promotion
Lindex may from time to time offer promotional discounts, with
or without a promotion code
Promotions with codes are in general only valid once - and once
the code is used it will be deactivated, and the code will be no
Promotions cannot be added to an order after the order is
confirmed, therefore you must ensure that the voucher is registered
before you confirm and pay the order. Lindex does not take
responsibility for promotion codes or promotions published on
Lindex reserves the right to withdraw a promotion or promotional
code at any time.
When a campaign or promotion is communicated in printed
material, or in digital material (e.g. in an e-mail newsletter) by
Lindex, Lindex states that combination of different promotions are
prohibited. Lindex thereby, in case of missuse of either
campaigns or promotions, reserves the right to cancel the
Lindex online shop accepts the following means of payment for
orders from the Estonian lindexsite (http://www.lindex.com/ee/
The content of other Lindex sites, e.g. http://www.lindex.com/eu/
, are in general the same, however differences in
currencies, means of payment, and delivery options varies between
one site and another.
When paying using a credit- or debitcard (VISA
or Mastercard), the amount of the order is immediately
authorized, and the authorization will be debited when the order is
All payments that are conducted with a credit- or debitcard are
made via our secure Payment Service Provider (PSP) which uses SSL
(Secure Sockets Layer) in encrypted form providing high-level
security for the customer in accordance with the international
security standard PCI DSS. All credit- and debit cardholders are
subject to validation- and authorization control by the card
issuer. If the issuer of the given credit- or debit card refuses to
authorize the payment to Lindex, you shall receive a message
stating that the payment couldn't be performed. Lindex shall not be
liable for any delay or non-delivery of the order caused by such
refusal to authorize payment.
PayPal is a service that enables you to pay and accept payments
without revealing your financial information to the online shop.
PayPal secures your information and protects the purchase.
Once you have confirmed your order, you will be redirected to
the PayPal login page to complete the payment of the order. If you
do not have a PayPal account, you can sign up at the PayPal login
page before completing your order.
For more information, click here>>
The estimated delivery time is 4-6 business days.
When an order is dispatched from our warehouse the customer will
also receive a shipping confirmation, with information on how to
track the shipment and the tracking number of the order. Should the
delivery be materially delayed for more than 20 days, the Customer
is entitled to cancel the purchase. In such case the Customer is
requested to contact Lindex customer service>>
local Lindex store (Free shipping)
When ordering with pickup at local Lindexstore the customer
shall indicate which Lindexstore he/she wishes to have the order
delivered. Lindex will thereafter process the order and dispatch
the order to the chosen Lindexstore.
In addition to the delivery notification the customer will receive
an e-mail when the order is dispatched, the Customer will also
receive a notification via e-mail when he/she can pick the order
up. If the customer have provided Lindex with a mobile phone
number, the notification of pickup will also be sent via SMS -
provided that the customer have accepted to receive notice of
pickup via SMS in the shoppingbag.
The estimated delivery time for pickup at Lindexstore is 4-6
When collecting the order at the Lindexstore, the Customer shall
present the ordernumber and valid personal identification document.
Orders should primarily be picked up personally by the orderer. If
that's not possible, the customer may send a courier is his/hers
name. The courier must be able to present valid identification
document, both his/hers and the identification document of the
orderer. The customer may also (if he/she wishes to) issue a Power
of attorney to his/hers courier.
The order shall be collected within 14 days, for unclaimed
orders the customer shall be refunded, however Lindex reserves the
right to charge the customer 20€ for costs arising. All orders
ordered for pickup at Lindex store is delivered without any
Direct delivery (shipping cost €
Direct home delivery delivers the order to the address given by
the customer during the order process. Lindex may, depending on the
size and content of your order use different postal services for
dispatch of your order, however - we will always provide you with a
tracking number of your delivery, the extent of tracking services
may however vary between different postal services.
The shipping cost is charged with € 7 per order, regardless of
how many items you order. For packages that cannot be delivered
after several attempts, Lindex reserves the right to charge € 20
for costs arising.
The estimated delivery time is 4-6 business days.
4. Exchanges and returns
a. Lindex Return
Lindex offers a 30 day return policy, which means that you
can return items you have ordered up to 30 days from the date
you received your order, provided that the items returned contain
the original labels, are unused and are in their original
condition. You must indicate the reason for returning the
goods. The returned items shall, as far as is possible, be packaged
in the same way as when the items were received.
On sale items Lindex offer 14 days right of withdrawal.
If trying on bathing suits or underwear, please ensure that
these items are tried on over your own underwear and please do not
remove the hygiene strip.
What is not covered?
For hygiene reasons, Lindex cannot offer refunds or exchanges
(a) bathing suits or underwear if in either case the hygiene
seal has been removed or if Lindex reasonably believes the items
have been worn (other than for the purposes of trying on in
accordance with the above); or
(b) cosmetics or earrings which have been removed from their
However in respect of items which are faulty please see the
Lindex defective items policy below.
b. How to return items from
You can cancel your order by notifying Lindex of your wish to do
so by email, fax or post or by completing a copy of our
Cancellation Form which is available for download here>> within the 14 day
cancellation period referred to above.
If the customer elects to return goods from his/her order
(either as a partial or complete return) at a Lindexstore in
Estonia, the return is always free of charge. Store return may only
be carried out in Estonian Lindexstores.
Returns of the assortment MOM must be made with postal services to
Lindex Online Shop or to a selected store that sell MOM
When returning goods to a Lindex store, the Customer should
bring the original delivery note/receipt that was enclosed with the
shipment. This is required for purchase price to be refunded to
customer. Additionally, if the Customer choose to return the
complete order he/she is entitled to refund of eventual service-
and delivery fees. The refund to customer will be processed when
the return is being processed at the Lindexstore.
To return the unwanted items by postal services, please send the
items together with the Delivery Returns Form (which will be
enclosed with your order) to Lindex within 30 days of the date on
which you received the items to the following address:
S-433 38 Partille
Lindex suggests that the items are sent by either international
priority registered post with Eesti Post or economy shipment,
through UPS, DHL, or EMS so that you can track the items. Also,
Lindex suggests that you retain evidence of posting or proof of
shipment and the tracking number until the purchase price has been
You are liable for paying the return delivery costs unless you
are returning the items because they are faulty. You have a legal
obligation to take reasonable care of the items while they are in
your possession and will be responsible for the risk of damage
If you cancel your order in accordance with these terms, you
will receive a full refund of the price you paid for the items and
any standard delivery charges you paid for. Please note that Lindex
is not obliged to refund any supplementary costs paid by you if you
chose a type of delivery other than the least expensive type of
standard delivery offered by Lindex.
Lindex will process the refund due to you as soon as possible
and, in any case, no later than (a) 14 days after the day we
receive the returned items from you; or (b) if earlier, 14 days
after the day you provide Lindex with evidence that you have
returned the items; or (c) if you are not yet in receipt of the
items, 14 days after the date on which you have informed us that
you wish to cancel.
Lindex will make the refund using the same means of payment as
you used for the initial transaction, unless you have expressly
agreed otherwise. In any event, you will not incur any fees from
Lindex as a result of the reimbursement.
Lindex cannot process exchanges on returned items.
5. Notice of Defect
Lindex shall ensure that each dispatch is carefully inspected
before delivery to the Customer. Should the goods nevertheless be
incorrect, damaged or defective upon the receipt by the Customer,
please contact Customer service.
In the event of incorrect, damaged or defective Products being
received, you are requested to contact Lindex customer service>>.
After this, the Customer should arrange the return delivery
through, for example, local postal services and pay for the return
shipping her-/himself. Please enclose the receipt for the shipping
costs, along with the defective merchandise, and Lindex will cover
the return shipment cost for you along with the refund for the
Once Lindex has received the damaged goods, we will within 14
days refund the Customer for the faulty item as well as for the
costs of the return shipping.
If the Customer prefers, he/she may also file his/hers claim at
any Lindexstore in Estonia.
Unfortunately Lindex may have made a mistake and missed to pack
all items in your order - in such case please accept our apology
and contact our customer service straightaway, so that we can
resolve the issue as quickly as we can.
Please contact us within five days from the day you picked up
In disputes that we are unable to resolve, we recommend that the
Customer contact the European Commission's online platform for
dispute resolution: http://ec.europa.eu/odr.
Lindex retains the right to withdraw from the delivery of the
order if there has been a clear and obvious price error on the
website (e.g. the price of the product appears to be too high or
too low or if price is given as 0€). In such case, Lindex shall
without delay inform you of the error and notify the correct price
The items sold at lindex.com are provided for private consumer
use only. You agree not to use the items for any commercial or
business purposes or for resale, and we have no liability to you
for any loss of profit, loss of business, business interruption, or
loss of business opportunity. Any reprint, copying, downloading,
storing, transmitting or similar activity relating to texts and
images presented on lindex.com for any other purpose whatsoever
without the prior written permission of Lindex, is prohibited.
Lindex is not liable for any errors in texts or images and is only
liable for loss of data, loss of income or profit, or loss from
claims by third parties arising out of the use of the website or
for any products or services purchased from lindex.com where such
loss is a foreseeable result of Lindex breach of these terms or its
negligence, but Lindex is not responsible for any loss or damage
that is not foreseeable. Loss or damage is foreseeable if they were
an obvious consequence of our breach or if they were contemplated
by you and Lindex at the time we entered into the Contract. Lindex
shall have no liability for any delay in the delivery of products
to the extent that the delay is caused by any event outside of
Lindex's reasonable control, including but not limited to war,
flood, fire, labour disputes, strikes, lock-outs, riots, civil
commotion, malicious damage, governmental actions and any other
While Lindex aims to accurately describe items and images on
lindex.com, there may be minor colour variations between the images
and the actual products due to a number of factors such as the used
internet browser or the monitors color contrast configurations.
Lindex cannot be held responsible for differences in colors as a
result of aforementioned factors.
Lindex shall have the right to interrupt the use of lindex.com
at any time for example on account of maintenance procedures.
7. Changes to our terms & conditions
If we decide to change or update our terms & conditions, we
will update the terms & conditions modification date
This document was last modified on 2014-06-13
In disputes that we are unable to
resolve, we recommend that the
Customer contact the European Commission's online platform for dispute resolution:http://ec.europa.eu/odr.